New Gurobi Support Portal is Faster, Interactive and More Intuitive

April 9, 2019

Gurobi can now support customers even better than before

By Sonja Mars, Support Manager, Gurobi Optimization Gurobi support is second to none. Staffed with PhDs with deep optimization expertise, Gurobi support helps customers with their most complex problems. Gurobi has now teamed with a best-in-class, modern support platform in an effort to continuously improve our customer support experience. This combination brings our customer support to dizzying new levels of excellence. The new Support Portal is faster, interactive, and more intuitive. You can quickly find the information you need with the updated search functionality and a knowledge base containing mathematical notations and more detailed instructions to FAQs.

We have introduced a lively community discussion forum. Customers can now engage online with the Gurobi community and express their opinions or expertise by commenting and voting on topics of interest in the forum. Our new intelligent ticketing feature captures key information from your support request and provides helpful content that relates to your issue. Additionally, academic requests for installation and license queries are now available. Highlights of the new support platform:

  • Quicker Response Time
  • Community Engagement Forum
  • Intelligent Ticketing
  • Enhanced Knowledge Base
  • Faster Search
  • Academic support for installation and licensing

With the introduction of the new portal, Gurobi can now support customers even better than before. We look forward to seeing you in the Support Portal!