Our Privacy Policy

Last update: May 21, 2018

Section List
  Introduction and General Terms ➤   Who are you? ➤ 
  What personal data will you collect? ➤   How will you use the personal data and on what legal basis? ➤ 
  When will you contact me? ➤   Will I be contacted for Marketing or Sales purposes? ➤ 
  Will you share my personal data with anyone? ➤   What if I am under 16 years old? ➤ 
  How long will you keep my personal data? ➤   Can I find out what you have and what other rights I have? ➤ 
  Cookies Policy ➤   Trademarks ➤ 
  Changes to privacy policy? ➤   Gurobi Optimization Data Protection Officer ➤ 


1. Introduction & General Terms

Gurobi Optimization is committed to protecting your personal data. Our Privacy Policy is designed to protect the information that we collect from you over the web or other means while providing you with our products and services. This Privacy Policy relates to our use of any personal data you provide to us via phone or text, by email, at events, in letters or correspondence and via our website at www.gurobi.com.

In order to provide you with the best experience, we sometimes need to collect information. This can range from when you set up an account on our website so you can download a free trial of our product, to our complying with US and International laws, as well as the General Data Protection Regulation (“GDPR”) of the European Union, to our keeping track of your email preferences so we only send you relevant emails.

This Privacy Policy explains the following:

  • what information Gurobi Optimization may collect about you;
  • how Gurobi Optimization will use information we collect about you;
  • when Gurobi Optimization may use your details to contact you;
  • whether Gurobi Optimization will disclose your details to anyone else;
  • your choices regarding the personal data you provide to us;
  • the use of cookies on Gurobi Optimization websites and how you can reject these cookies;
  • and your rights with regard to your personal data.

Gurobi Optimization is committed to safeguarding your personal data. Whenever you provide such data, we are legally obliged to use your data in line with all laws concerning the protection of personal data.

Gurobi Optimization websites contain hyperlinks to websites owned and operated by third parties. These third party websites have their own privacy policies, and are also likely to use cookies, and we therefore urge you to review them. They will govern the use of personal data you submit, which may also be collected by cookies whilst visiting these websites. We do not accept any responsibility or liability for the privacy practices of such third party websites and your use of such websites is at your own risk.


2. Who are you?

Gurobi Optimization is in the business of helping companies solve their problems by providing an optimization solver and corresponding support. We also operate an online website,

Controller in the meaning of the GDPR is:

Gurobi Optimization, LLC.

9450 SW Gemini Dr #90729

Beaverton, Oregon 97008-7105

Phone: +1 713 871 9341

E-Mail: info@gurobi.com

The representative of the controller who represents the controller in the European Union with regard to its respective obligations under the GDPR is:

Gurobi GmbH

Foellerweg 37

D-61352 Bad Homburg

E-Mail: info@gurobi.de


3. What personal data will Gurobi Optimization collect about me?

When you participate in, access or sign up to any of Gurobi Optimization’s services, activities or online content, sign up for a webinar, or create an account using Gurobi Optimization’s online registration system, we may receive personal data about you. This can consist of information such as your name, email address, country of origin, company or university as well as your registration and login data. If you do not provide those personal data to us, you cannot set up an account with Gurobi Optimization and cannot use our products and services.

By submitting your details, you enable us to provide you with the services, activities or online content you select. The legal basis for such processing is Article 6(1)(b) GDPR since it is necessary for the performance of a contract to which you are a party or in order to take steps at your request prior to entering into a contract.

When you visit the Website, we collect the following personal data from you:

  • Your IP address
  • Date and time of visiting the Website
  • The website which referred you to our Website
  • Your browser (type and version) and browser settings
  • Your operating system

The processing of this information and personal data is necessary for the purposes of providing you the content of our Website adequately, to personalize the information provided so it is most relevant to you and to ensure network and information security and to safeguard the Website from unauthorized access, attacks and damage to computer and electronic communication systems; these are legitimate interests pursued by Gurobi Optimization and thus the processing is lawful pursuant to Article 6(1)(f) GDPR.

Gurobi Optimization also uses cookies (see section 11 below for details) when visiting the Website. Data processing by using cookies is necessary pursuant to Article 6(1)(f) GDPR for the purposes of the legitimate interests pursued by Gurobi Optimization to improve your experience on our Website by analyzing the use of our Website and by providing adequate information and offers to each user.

If you do not provide your personal data to us when visiting our Website the use of our Website could be restricted or impossible.


4. How will Gurobi Optimization use the personal data it collects about me and on what legal basis?

Gurobi Optimization will use your personal data for a number of purposes including the following:

  • to provide our products and services, activities or online/email content and to deal with your requests and inquiries (processing is necessary for the performance of a contract between Gurobi Optimization and you or in order to take steps at your request prior to entering into a contract pursuant to Article 6(1)(b) GDPR);
  • for "service administration purposes", which means that Gurobi Optimization may contact you for reasons related to the software, service, activity or online content you have signed up for, as set out in section 5 below (e.g. to provide you with password reminders or to notify you that a particular service, activity or online content has been suspended for maintenance) (processing is necessary for the performance of a contract between Gurobi Optimization and you pursuant to Article 6(1)(b) GDPR);
  • to contact you about a submission, such as responding to a support request you have made (processing is necessary for the performance of a contract between Gurobi Optimization and you pursuant to Article 6(1)(b) GDPR);
  • to provide you with information about our software, services, activities or online/email content (processing of personal data for such direct marketing purposes is based on Article 6(1)(f) GDPR since it is carried out for the legitimate interest of Gurobi Optimization of informing its customers about new software, services, activities or content). You have the right to object at any time to processing of your personal data for direct marketing purposes. Please address your objection to Gurobi Optimization or our representative at the contact details stated above;
  • to analyze and improve the content and services offered on the Website, to personalize the way Gurobi Optimization content is presented to you and to provide you with the most user-friendly navigation experience (processing of personal data for such purposes is a legitimate interest pursued by Gurobi Optimization based on Article 6(1)(f) GDPR);
  • to use IP addresses to identify the location of users, to block disruptive use, and to establish the number of visits from different countries (processing of personal data for the purposes of the legitimate interests pursued by Gurobi Optimization to improve your experience on our Website by offering adequate language preferences and to secure our networks and systems against attacks based on Article 6(1)(f) GDPR);
  • Gurobi Optimization may also use and disclose information in aggregate (so that no individuals are identified or identifiable) for marketing and strategic development purposes (processing of personal data for marketing and strategic development purposes of the legitimate interests pursued by Gurobi Optimization based on Article 6(1)(f) GDPR); and
  • Gurobi Optimization DOES NOT collect information about your usage of our optimizer software other than to verify licenses (processing in terms of verifying licenses is necessary for the performance of a contract between Gurobi Optimization and you pursuant to Article 6(1)(b) GDPR).

Where Gurobi Optimization proposes using your personal data for any other use we will ensure that we notify you first and ask for your consent when necessary. You will also be given the opportunity to withhold or withdraw your consent and a right to object as stated at the end of this Privacy Policy.

Gurobi Optimization DOES NOT collect or use personal data for automated decision-making or profiling.


5. When will Gurobi Optimization contact me?

Gurobi Optimization may contact you:

  • in relation to any product or service (includes activities such as training events as well as online or email content) you have signed up for in order to ensure that Gurobi Optimization can deliver those to you;
  • in relation to any correspondence we receive from you or any comment or complaint you make about Gurobi Optimization software or services;
  • in relation to any contribution you have submitted to Gurobi Optimization, e.g. on Gurobi Optimization message boards or via text or voicemail message;
  • to invite you to participate in surveys about Gurobi Optimization products and services (participation is always voluntary); and
  • for marketing or sales purposes, provided that you have not objected to this (see section 6 below)

6. Will I be contacted for marketing or sales purposes?

When you have set up an account with Gurobi Optimization, we will only use your information for marketing or sales purposes, such as to let you know about educational webinars, free product evaluations, satisfaction surveys, new product releases, or upcoming trade-shows we will be attending, where you have not chosen to object.

You have the right to object at any time to processing of your personal data for direct marketing purposes. Please address your objection to Gurobi Optimization or our representative at the contact details stated above.


7. Will Gurobi Optimization share my personal data with anyone else and transfer my personal data to the USA?

We will keep your information and personal data confidential except where disclosure is required or permitted by law (for example to government bodies and law enforcement agencies). Generally, we will only use your information within Gurobi Optimization or within sales and support offices of subsidiaries or exclusive distributors located near you, such as Gurobi GmbH in Europe, Gurobi Korea, or October Sky in Japan. This sharing of your personal data with sales and support offices is necessary for the performance of the contract between you and Gurobi Optimization regarding the use of our products and services or in order to take steps at your request prior to entering into a contract pursuant to Article 6(1)(b) GDPR. However, sometimes Gurobi Optimization uses third parties to process your information on our behalf.

a. Gurobi Optimization enters into a controller - processor contract with such third parties and requires these third parties keep the information confidential and secure, to implement appropriate technical and organizational measures and that they do not use your personal data for their own business purposes, unless you have explicitly consented to the use of your personal data in this way.

b.When we collect personal data from you in the European Union we will transfer those personal data to Gurobi Optimization, LLC. located in the USA


8. What if I am a user aged 16 or under?

If you are aged 16 or under, please get your parent/guardian's permission before you provide any personal data to Gurobi Optimization. Users without this consent are not allowed to provide us with personal data.


9. How long will Gurobi Optimization keep my personal data?

We will hold your personal data on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with Gurobi Optimization, unless statutory retention obligations require a longer retention of your personal data.


10. Can I find out what personal data Gurobi Optimization holds about me and what other rights do I have?

You have the right to access your personal data pursuant to Article 15 GDPR and to request a copy of the personal data Gurobi Optimization holds about you and to have any inaccuracies corrected. For any further copies requested by you, we may charge a fee of $15 based on administrative costs. We may require you to prove your identity.

In addition, you have the following rights under the GDPR:

  • Right to rectification of your personal data pursuant to Article 16 GDPR
  • Right to erasure (or “right to be forgotten”) pursuant to Article 17
  • Right to restriction of processing pursuant to Article 18 GDPR
  • Right to data portability pursuant to Article 20 GDPR
  • Right to object to processing pursuant to Article 21 GDPR where the processing is based on Article 6(1)(e) or 6(1)(f) GDPR as explained in detail at the end of this privacy policy
  • Where the processing is based on your consent, your right to withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal
  • Right to lodge a complaint with a supervisory authority pursuant to Article 77 GDPR

Please address requests and questions about this or any other question about this Privacy Policy to the Data Protection Officer, 9450 SW Gemini Dr #90729, Beaverton, Oregon 97008-7105, USA (Email: privacy (at) gurobi.com).


11. Cookies Policy - Information Gurobi Optimization collects from you

a. What is a cookie?

A cookie is a small amount of data, which often includes a unique identifier that is sent to your computer, tablet or mobile phone (referred to here as a "device") browser from a website's computer and is stored on your device's hard drive. Each website can send its own cookie to your browser if your browser's preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other websites. Many websites do this whenever a user visits their website in order to track online traffic flows.

On Gurobi Optimization’s Website, cookies record information about your preferences and interests on www.gurobi.com, allow us to set up an account for you, and allow us to keep track of if you are logged in or not (to access your account).

b. How does Gurobi Optimization use cookies?

Information supplied by cookies can help us to analyze the profile of our visitors and help us to provide you with a better user experience. For example, if we find that many people go to a particular webpage on our Website but then quickly leave the page and go to another page, we can investigate if we need to change the content on that first page to better meet the expectations/needs of Website visitors. Any third parties are strictly required not to use any information for their own business or other purposes (see section 7 above). Certain areas of Gurobi Optimization Websites may use cookies for a specific reason - for example, to identify you and allow you to access your license information.

c. Gurobi Optimization cookies and how to reject cookies?

If you don’t want to receive cookies, you can modify your browser so that it notifies you when cookies are sent to it or you can refuse cookies altogether. You can also delete cookies that have already been set.

If you wish to restrict or block web browser cookies that are set on your device, you can do this through your browser settings; the Help function within your browser should tell you how. Alternatively, you may wish to visit www.aboutcookies.org, which contains comprehensive information on how to do this on a wide variety of desktop browsers.

It is important to note that if you change your settings and block certain cookies, this means that certain personalized features cannot then be provided and accordingly you may not be able to take full advantage of all of the websites' features.

d. Google Analytics

This Website uses Google Analytics, a web analytics service provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). Google Analytics also uses cookies. Usually the information stored in cookies about your Website usage is transmitted to a Google server in the USA and saved there. Since IP anonymization is enabled on this Website, Google will shorten your IP address before transmission. Only in exceptional cases will your full IP address be transmitted to a Google server in the USA and shortened there. On our behalf, Google will use this information to analyze your Website usage, to compile reports about Website activities, and to provide us with further services associated with the use of the Website and of the internet. The IP address that your browser transmits within the scope of Google Analytics will not be merged with other Google data. You can configure your browser software to disable the use of cookies but we would like to point out that this may prevent you from making full use of this Website. You can also stop data (incl. your IP address) created by cookies and associated with your Website usage from being sent to Google or processed by Google by downloading and installing the browser plug-in available at the following link http://tools.google.com/dlpage/gaoptout?hl=en.

Google Inc. is certified under the EU-U.S. Privacy Shield Framework (see https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI) so that the basis for the transfer to Google Inc. in the USA is an adequacy decision by the European Commission.

e. Marketo

This Website uses Marketo, an e-mail, marketing automation and analytics service provided by Marketo, Inc., 901 Mariners Island Blvd., Suite 500, San Mateo, CA 94404, USA to assist us in sending e-mails in accordance with a person’s marketing preferences. Gurobi Optimization also uses Marketo for marketing automation and analytics on our website. Marketo uses cookies on our Website which can be rejected as explained above in section 11 c). You can also opt-out from Marketo tracking by clicking this link, where we place a mkto_opt_out cookie in your browser to notify Marketo to stop tracking your use of our Website in this browser. To stop Marketo tracking on other browsers or devices, please visit this link with every browser you use on our Website.

Marketo, Inc. is certified under the EU-U.S. Privacy Shield Framework (see https://www.privacyshield.gov/participant?id=a2zt0000000Gnm2AAC&status=Active) so that the basis for the transfer to Marketo Inc. in the USA is an adequacy decision by the European Commission.


12. Trademarks

Gurobi Optimization, LLC., Gurobi, and the Gurobi logo and design are registered trademarks or trademarks of Gurobi Optimization, LLC. All other company and product names are registered trademarks or trademarks of their respective holders, and are hereby acknowledged as such by Gurobi Optimization, LLC.


13. Changes to Gurobi Optimization’s Privacy Policy

This Privacy Policy may be updated from time to time so you may wish to check it each time you submit personal data to Gurobi Optimization. The date of the most recent revisions will appear on this page. If there are material changes to this Privacy Policy or in how Gurobi Optimization will use your personal data or where Gurobi Optimization intends to further process your personal data for a purpose other than that for which the personal data were collected, we will notify you prior to implementing the change. If you do not agree to these changes, please do not continue to use Gurobi Optimization website or submit personal data to Gurobi Optimization.


14. Gurobi Optimization Data Protection Officer

If you any questions or comments about this Privacy Policy, please contact:

Data Protection Officer
9450 SW Gemini Dr #90729
Beaverton, Oregon 97008-7105 USA
privacy (at) gurobi.com


Information about your right to object to processing pursuant to Article 21 GDPR

1. You shall have the right to object, on grounds relating to your particular situation, at any time to processing of personal data concerning you which is based on Article 6(1)(e) or Article 6(1)(f) GDPR, including profiling based on those provisions. Gurobi Optimization shall no longer process the personal data unless Gurobi Optimization demonstrates compelling legitimate grounds for the processing which override the interests, rights and freedoms of you or for the establishment, exercise or defense of legal claims.

2. Where personal data are processed for direct marketing purposes, you shall have the right to object at any time to processing of personal data concerning you for such marketing, which includes profiling to the extent that it is related to such direct marketing. Where you object to processing for direct marketing purposes, the personal data shall no longer be processed for such purposes.