Our Privacy Policy

Last update: February 26, 2015

Section List
  Introduction and General Terms ➤   Who are you? ➤ 
  What information do you collect? ➤   How will you use the information? ➤ 
  When will you contact me? ➤   Will I be contacted for Marketing or Sales purposes? ➤ 
  Will you share my information? ➤   What if I am under 16 years old? ➤ 
  How long will you keep my information? ➤   Can I find out what you have? ➤ 
  Do you use cookies? ➤   Trademarks ➤ 
  Can you change this privacy policy? ➤   How can I contact you about this policy? ➤ 


1. Introduction & General Terms

Gurobi Optimization is committed to protecting your personal information. Our Privacy Policy is designed to protect the information that we collect from you over the web or other means while providing you with our products and services. This Privacy Policy relates to our use of any personal information you provide to us via phone or text, by email, at events, in letters or correspondence and via our website at www.gurobi.com.

In order to provide you with the best experience, we sometimes need to collect information. This can range from when you set up an account on our website so you can download a free trial of our product, to our complying with US and International laws, to our keeping track of your email preferences so we only send you relevant emails.

This Privacy Policy explains the following:

  • what information Gurobi Optimization may collect about you;
  • how Gurobi Optimization will use information we collect about you;
  • when Gurobi Optimization may use your details to contact you;
  • whether Gurobi Optimization will disclose your details to anyone else;
  • your choices regarding the personal information you provide to us;
  • the use of cookies on Gurobi Optimization websites and how you can reject these cookies.

Gurobi Optimization is committed to safeguarding your personal information. Whenever you provide such information, we are legally obliged to use your information in line with all laws concerning the protection of personal information.

Gurobi Optimization websites contain hyperlinks to websites owned and operated by third parties. These third party websites have their own privacy policies, and are also likely to use cookies, and we therefore urge you to review them. They will govern the use of personal information you submit, which may also be collected by cookies whilst visiting these websites. We do not accept any responsibility or liability for the privacy practices of such third party websites and your use of such websites is at your own risk.


2. Who are you?

Gurobi Optimization is in the business of helping companies solve their hardest problems by providing the best optimization solver possible, with outstanding support, and no-surprises pricing. We also operate an online website, www.gurobi.com. The URL www.gurobi.de redirects users to www.gurobi.com.


3. What information will Gurobi Optimization collect about me?

When you participate in, access or sign up to any of Gurobi Optimization’s services, activities or online content, sign up for a webinar, or create an account using Gurobi Optimization’s online registration system, we may receive personal information about you. This can consist of information such as your name, email address, country of origin, company or university, and Gurobi webpages visited.

By submitting your details, you enable us to provide you with the services, activities or online content you select, and personalize the information provided so it is most relevant to you.

Gurobi Optimization also uses cookies (see section 11 below for details) and collects IP addresses (an IP address is a number that can uniquely identify a specific computer or other network device on the internet) from visitors to www.gurobi.com.


4. How will Gurobi Optimization use the information it collects about me?

Gurobi Optimization will use your personal information for a number of purposes including the following:

  • to provide our products and services, activities or online/email content and to deal with your requests and inquiries;
  • for "service administration purposes", which means that Gurobi Optimization may contact you for reasons related to the software, service, activity or online content you have signed up for, as set out in section 5 below (e.g. to provide you with password reminders or to notify you that a particular service, activity or online content has been suspended for maintenance);
  • to contact you about a submission, such as responding to a support request you have made;
  • to provide you with information about our software, services, activities or online/email content;
  • to personalize the way Gurobi Optimization content is presented to you;
  • to use IP addresses to identify the location of users, to block disruptive use, and to establish the number of visits from different countries;
  • to analyze and improve the content and services offered on Gurobi Optimization websites;
  • to provide you with the most user-friendly navigation experience.
  • Gurobi Optimization may also use and disclose information in aggregate (so that no individuals are identified) for marketing and strategic development purposes; and
  • Gurobi Optimization DOES NOT collect information about your usage of our optimizer software other than to verify licenses.

Where Gurobi Optimization proposes using your personal information for any other use we will ensure that we notify you first. You will also be given the opportunity to withhold or withdraw your consent for the use of your personal information for purposes other than those listed above.


5. When will Gurobi Optimization contact me?

Gurobi Optimization may contact you:

  • in relation to any product or service (includes activities such as training events as well as online or email content) you have signed up for in order to ensure that Gurobi Optimization can deliver those to you;
  • in relation to any correspondence we receive from you or any comment or complaint you make about Gurobi Optimization software or services;
  • in relation to any contribution you have submitted to Gurobi Optimization, e.g. on Gurobi Optimization message boards or via text or voicemail message;
  • to invite you to participate in surveys about Gurobi Optimization products and services (participation is always voluntary); and
  • for marketing or sales purposes, where you have agreed to this (see section 6 below)

6. Will I be contacted for marketing or sales purposes?

Gurobi Optimization will only use your information for marketing or sales purposes, such as to let you know about educational webinars, free product evaluations, satisfaction surveys, new product releases, or upcoming trade-shows we will be attending, where you have not chosen to opt-out.


7. Will Gurobi Optimization share my personal information with anyone else?

We will keep your information confidential except where disclosure is required or permitted by law (for example to government bodies and law enforcement agencies). Generally, we will only use your information within Gurobi Optimization or within sales and support offices of subsidiaries or exclusive distributors located near you, such as Gurobi GmbH in Europe, Gurobi Korea, or October Sky in Japan. However, sometimes Gurobi Optimization uses third parties to process your information on our behalf. Gurobi Optimization requires these third parties keep the information confidential and secure, and that they do not use your personal information for their own business purposes, unless you have explicitly consented to the use of your personal information in this way.


8. What if I am a user aged 16 or under?

If you are aged 16 or under, please get your parent/guardian's permission before you provide any personal information to Gurobi Optimization. Users without this consent are not allowed to provide us with personal information.


9. How long will Gurobi Optimization keep my personal information?

We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with Gurobi Optimization.


10. Can I find out what personal information Gurobi Optimization holds about me?

You have the right to request a copy of the personal information Gurobi Optimization holds about you and to have any inaccuracies corrected. We charge $15 for information requests and require you to prove your identity with 2 pieces of approved identification. We will use reasonable efforts to supply, correct or delete personal information about you on our files.

Please address requests and questions about this or any other question about this Privacy Policy to the Data Protection Officer, 3733-1 Westheimer Road, #1001, Houston, Texas 77027 USA (Email: privacy (at) gurobi.com).


11. Cookies Policy - Information Gurobi Optimization collects from you

a. What is a cookie?

A cookie is a small amount of data, which often includes a unique identifier that is sent to your computer, tablet or mobile phone (referred to here as a "device") browser from a website's computer and is stored on your device's hard drive. Each website can send its own cookie to your browser if your browser's preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other websites. Many websites do this whenever a user visits their website in order to track online traffic flows.

On Gurobi Optimization’s website, cookies record information about your preferences and interests on www.gurobi.com, allow us to set up an account for you, and allow us to keep track of if you are logged in or not (to access your account).

b. How does Gurobi Optimization use cookies?

Information supplied by cookies can help us to analyze the profile of our visitors and help us to provide you with a better user experience. For example, if we find that many people go to a particular webpage on our website but then quickly leave the page and go to another page, we can investigate if we need to change the content on that first page to better meet the expectations/needs of website visitors. Any third parties are strictly required not to use any information for their own business or other purposes (see section 7 above). Certain areas of Gurobi Optimization websites may use cookies for a specific reason - for example, to identify you and allow you to access your license information.

c. Gurobi Optimization cookies and how to reject cookies?

If you don’t want to receive cookies, you can modify your browser so that it notifies you when cookies are sent to it or you can refuse cookies altogether. You can also delete cookies that have already been set.

If you wish to restrict or block web browser cookies that are set on your device, you can do this through your browser settings; the Help function within your browser should tell you how. Alternatively, you may wish to visit www.aboutcookies.org, which contains comprehensive information on how to do this on a wide variety of desktop browsers.

It is important to note that if you change your settings and block certain cookies, this means that certain personalized features cannot then be provided and accordingly you may not be able to take full advantage of all of the websites' features.


12. Trademarks

Gurobi Optimization, Inc., Gurobi, and the Gurobi logo and design are registered trademarks or trademarks of Gurobi Optimization, Inc. All other company and product names are registered trademarks or trademarks of their respective holders, and are hereby acknowledged as such by Gurobi Optimization, Inc.


13. Changes to Gurobi Optimization’s Privacy Policy

This Privacy Policy may be updated from time to time so you may wish to check it each time you submit personal information to Gurobi Optimization. The date of the most recent revisions will appear on this page. If you do not agree to these changes, please do not continue to use Gurobi Optimization website or submit personal information to Gurobi Optimization.


14. Contacting Gurobi Optimization about this Privacy Policy

If you any questions or comments about this Privacy Policy please contact:

Data Protection Officer
3733-1 Westheimer Road, #1001
Houston, Texas 77027 USA
privacy (at) gurobi.com