Collection of Information
We require some information about our visitors, primarily clients and collaborators, in the course of their obtaining Gurobi products and services through our website (www.gurobi.com). This information may include your name, e-mail, company, address, phone numbers and similar data.
Usage of Collected Information
If you contact our customer service department regarding the order you have placed, we will have information about you and your order in order to serve you. We use your personal information to provide you access to specific areas on our web site for you to upload and download data required to address your support issues.
We do not collect information about our clients or visitors from other sources, such as public records or bodies or private organizations. Also, we do not automatically record personal data or link information logged by other means with personal data about specific individuals.
Restricted Access to Collected Information
We keep your information private and do not share it with any entity outside Gurobi, except as stated below. We do not sell or give your information to marketing companies. We may use the information to contact you when we introduce new products or services, and we may share your contact information with providers of third-party software codes that are bundled with Gurobi. You can ask us whether we are keeping personal data about you and/or list of third party provider companies by sending an e-mail to info[at]gurobi.com. We will then provide you with a readable copy of the requested material. We will require proof of your identity before providing such data.