BEAVERTON, Ore. – September 26, 2023 – Gurobi Optimization, LLC, the leader in decision intelligence technology, today announced that it has achieved a Net Promoter Score® (NPS®) of 71, significantly outperforming the Business-to-Business (B2B) industry benchmark. This places Gurobi in the “Excellent” category, further solidifying its reputation for delivering unparalleled value to its clients.

This industry-leading score indicates that Gurobi customers are highly likely to recommend Gurobi to a friend or colleague.

To gather customer experience insights, Gurobi surveyed its users across a broad range of industries—including supply chain, financial services, energy and utilities, and continuous production.

In addition to the stellar NPS score, Gurobi also received exceptional overall satisfaction ratings: 93% for “Ease of Doing Business”; 95% for “Satisfaction with Gurobi”; 98% for “Satisfaction with Gurobi Optimizer Product”; 97% for “Experts Team”; 95% for “Technical Account Management Team”; 93% for “Onboarding Experience.”

“Our NPS and customer satisfaction ratings are a testament to our relentless focus on delivering the best mathematical optimization solver in the industry,” said Duke Perrucci, CEO of Gurobi.

Customers use Gurobi for a broad range of use cases, including supply chain management, pricing optimization, production scheduling, workforce scheduling, and logistics optimization.

“We’re not just solving complex problems—we’re building partnerships that empower our clients to make optimal business decisions, faster,” Perrucci added. “These scores affirm that we’re on the right track, and we’re excited to continue elevating the field of decision intelligence.”

 

About Gurobi Optimization

With Gurobi’s decision intelligence technology, you can make optimal business decisions in seconds. From workforce scheduling, portfolio management, and marketing optimization, to supply chain design, and everything in between, Gurobi identifies your optimal solution, out of trillions of possibilities.

As the leader in decision intelligence, Gurobi delivers easy-to-integrate, full-featured software and best-in-class support, with an industry-leading 98% customer satisfaction rating.

Founded in 2008, Gurobi has operations across the Americas, Europe, and Asia. Over 2,500 global customers across 40+ industries run on Gurobi, including SAP, Air France, and the National Football League, as well as over 80% of the world’s leading enterprises. For more information, please visit https://www.gurobi.com/ or call +1 713 871 9341.

 

Contact

Nell-Marie Colman
(540) 952 9719
Gurobi Optimization
colman@gurobi.com

Guidance for Your Journey

30 Day Free Trial for Commercial Users

Start solving your most complex challenges, with the world's fastest, most feature-rich solver.

Always Free for Academics

We make it easy for students, faculty, and researchers to work with mathematical optimization.

Try Gurobi for Free

Choose the evaluation license that fits you best, and start working with our Expert Team for technical guidance and support.

Evaluation License
Get a free, full-featured license of the Gurobi Optimizer to experience the performance, support, benchmarking and tuning services we provide as part of our product offering.
Academic License
Gurobi supports the teaching and use of optimization within academic institutions. We offer free, full-featured copies of Gurobi for use in class, and for research.
Cloud Trial

Request free trial hours, so you can see how quickly and easily a model can be solved on the cloud.

Search

Gurobi Optimization