Gurobi can now support customers even better than before

Staffed with PhDs with deep optimization expertise, Gurobi support helps customers with their most complex problems. Gurobi has now teamed with a best-in-class, modern support platform in an effort to continuously improve our customer support experience. This combination brings our customer support to dizzying new levels of excellence. The new Help Center is faster, interactive, and more intuitive. You can quickly find the information you need with the updated search functionality and a knowledge base containing mathematical notations and more detailed instructions to FAQs.

We have introduced a lively community discussion forum. Customers can now engage online with the Gurobi community and express their opinions or expertise by commenting and voting on topics of interest in the forum. Our new intelligent ticketing feature captures key information from your support request and provides helpful content that relates to your issue. Additionally, academic requests for installation and license queries are now available. Highlights of the new support platform:

  • Quicker Response Time
  • Community Engagement Forum
  • Intelligent Ticketing
  • Enhanced Knowledge Base
  • Faster Search
  • Academic support for installation and licensing

With the introduction of the new portal, Gurobi can now support customers even better than before. We look forward to seeing you in the Help Center!

Guidance for Your Journey

30 Day Free Trial for Commercial Users

Start solving your most complex challenges, with the world's fastest, most feature-rich solver.

Always Free for Academics

We make it easy for students, faculty, and researchers to work with mathematical optimization.

Try Gurobi for Free

Choose the evaluation license that fits you best, and start working with our Expert Team for technical guidance and support.

Evaluation License
Get a free, full-featured license of the Gurobi Optimizer to experience the performance, support, benchmarking and tuning services we provide as part of our product offering.
Academic License
Gurobi supports the teaching and use of optimization within academic institutions. We offer free, full-featured copies of Gurobi for use in class, and for research.
Cloud Trial

Request free trial hours, so you can see how quickly and easily a model can be solved on the cloud.

Search

Gurobi Optimization