Hi, Gurobot: Get to Know Your Always-On Expert Agent

At Gurobi, we know just how mission-critical optimization projects can be to an organization’s success—after all, many of our users leverage our solver every day to cut costs, streamline operations, and ensure better customer outcomes.  

We understand that when you have questions about your model or best practices, you need clear, direct answers—and you need them fast.  

Our team of Gurobi Experts already deliver world-class support, thoughtfully answering every inquiry and digging deep into your use case so you can overcome any roadblocks with speed, precision, and confidence. But today, we’re taking that commitment to user success one step further—with the introduction of Gurobot, a free, easy-to-use assistant built right into the Gurobi User Portal.  

Gurobot is not a replacement for human support—but it is the fastest way to get assistance with everyday questions, examples, and guidance. Whether you’re troubleshooting a tricky model, looking for code snippets, or have a question about your license, Gurobot is here to help.  

A Faster Way to Get Support

Gurobot is the first customer-facing application built on the Gurobi Intelligence framework—our broader initiative to make optimization more accessible, interactive, and innovative through trusted, explainable AI.   

Embedded directly into the Gurobi User Portal, Gurobot provides fast, reliable answers without the wait. There’s nothing to install or learn, and no changes to your process. Just faster answers, when you need them. 

What Can Gurobot Do?

Gurobot is more than a chatbot—it’s a support powerhouse designed to streamline your experience and put expert guidance right at your fingertips, with: 

• Instant Answers and Assistance: Get real-time help with troubleshooting, licensing, and more. 

• Smart Resource Links: Gurobot connects you to the most relevant documentation based on your query, so you can stop searching and start solving. 

• Built-in Best Practices: Responses are backed by Gurobi’s knowledge base, so you can trust the guidance you receive. 

• Code Snippets on Demand: Need a quick code example? Gurobot can provide tailored, ready-to-run gurobipy snippets to help you get moving fast. 

• Easy Escalation: Commercial users can quickly turn any Gurobot conversation into a formal support request. 

• Streamlined Feedback: Simple thumbs-up/thumbs-down buttons make it easy to share feedback on Gurobot’s responses.  

• Enterprise-Grade Security: Powered by Anthropic’s Claude Foundation LLM and securely hosted on AWS, Gurobot is designed to safeguard your data. 

From Custom GPT to Streamlined Support Agent

If you’ve used Gurobot as a custom GPT in the past, you’ll notice some big improvements. We’ve moved Gurobot into the Gurobi User Portal to enable more robust features, streamlined access, and a centralized location for all your support needs. While the older GPT versions will still be accessible for now, they’ll be phased out over time. 

Start Chatting Today

Anyone with a Gurobi User Portal account can use Gurobot—for free. Simply log in, accept the usage terms, and start chatting. There’s no setup, no learning curve, and no commitment. Don’t have an account? Creating one is quick and easy.  

Gurobot is here to help—whether you’re building models, debugging code, or just need quick guidance. So say hello today and experience faster support without changing the way you work. 

For more information about Gurobot, be sure to check out these frequently asked questions.