Your Always-On Expert Agent
Meet Gurobot
Need help troubleshooting your model or generating code snippets? Have questions about your license or optimization best practices? Gurobot’s got you covered. Simply log in to your Gurobi User Portal to get started.
The Answers You Need, Fast
Developed within the Gurobi Innovation Lab and embedded in the Gurobi User Portal, Gurobot delivers fast, reliable answers—helping you troubleshoot, model, and optimize more efficiently.
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Gurobot Has Instant Issue Resolution
Instant Issue Resolution
Troubleshoot problems as soon as they arise—no need to wait in line.
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Gurobot Has Smart Resource Links
Smart Resource Links
Get direct links to the most relevant documentation based on your conversation—no digging required.
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Gurobot Delivers Built-in Best Practices
Built-in Best Practices
Receive guidance grounded in content backed by Gurobi experts.
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Gurobot Offers Code Snippets on Demand
Code Snippets on Demand
Need an example? Get ready-to-run snippets tailored to your situation. Run gurobipy code snippets to validate syntax.
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Gurobot Gives Easy Escalation
Easy Escalation
Turn any chat into a formal support request when human assistance is needed. (Currently available for commercial users).
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Gurobot Offers Streamlined Feedback
Streamlined Feedback
Provide Gurobot with immediate feedback using simple thumbs-up and thumbs-down buttons.
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Chat Securely and Confidently with Gurobot
Chat Securely and Confidently
Gurobot is powered by Anthropic’s Claude Foundation LLM and hosted securely on AWS—ensuring enterprise-grade security and privacy while delivering source-cited responses grounded in Gurobi’s knowledge base.
Personalized support
Right at your fingertips.
Gurobot FAQs
How is Gurobot different from existing support channels?
Gurobot provides instant support responses and serves as the default entry point for assistance, allowing users to easily escalate a conversation into a pre-populated support ticket for human assistance when needed. It also unifies access to Gurobi resources, eliminating the need to navigate multiple systems.
Who can use Gurobot? Is it free?
All Gurobi Portal users can access Gurobot. Simply log into your Gurobi User Portal and accept the usage terms. If you don’t have an account, you can create one at no cost. Usage of Gurobot is free of charge.
Is my data safe with Gurobot?
Yes. Gurobot is deployed on the Gurobi Cloud Services platform hosted on AWS. Data exchanged with Gurobot is encrypted on the wire and at rest. For more information, please refer to our privacy policy and terms of service.
Can Gurobot answer any optimization-related questions?
Gurobot specializes in the use cases listed above, but is able to respond to a broader set of questions. It has restrictions on response complexity and size, as well as daily usage, built in. While it will help you with optimization modeling, it might not be able to translate a large model to gurobipy.
I have used Gurobot as a custom GPT before. What will happen to it?
We have moved the new Gurobot over to its new home, the Gurobi User Portal. This was necessary to enable a number of the enhancements listed above. The previous Gurobot and its two siblings will not receive any further updates. They continue to be available for now, but will be retired over time.
“Duke PerrucciGurobot brings a new level of immediacy, clarity, and control to the user experience. It's more than a support tool—it's an extension of our commitment to innovation and customer success.
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CEO, Gurobi
What’s Next?
Gurobot is part of a broader initiative, Gurobi Intelligence—focused on bringing smarter, AI-driven tools to support your optimization journey. While Gurobot focuses on support, future tools will help you work more efficiently across the entire optimization workflow. It’s all about making powerful decisions easier, with optimization at the core.
Questions? We’re here to help.