How is Gurobot different from existing support channels?

Gurobot provides instant support responses and serves as the default entry point for assistance, allowing users to easily escalate a conversation into a pre-populated support ticket for human assistance when needed. It also unifies access to Gurobi resources, eliminating the need to navigate multiple systems.

Who can use Gurobot? Is it free?

All Gurobi Portal users can access Gurobot. Simply log into your Gurobi User Portal and accept the usage terms. If you don’t have an account, you can create one at no cost. Usage of Gurobot is free of charge.

Is my data safe with Gurobot?

Yes. Gurobot is deployed on the Gurobi Cloud Services platform hosted on AWS. Data exchanged with Gurobot is encrypted on the wire and at rest. For more information, please refer to our privacy policy and terms of service.

Can Gurobot answer any optimization-related questions?

Gurobot specializes in the use cases listed above, but is able to respond to a broader set of questions. It has restrictions on response complexity and size, as well as daily usage, built in. While it will help you with optimization modeling, it might not be able to translate a large model to gurobipy.

I have used Gurobot as a custom GPT before. What will happen to it?

We have moved the new Gurobot over to its new home, the Gurobi User Portal. This was necessary to enable a number of the enhancements listed above. The previous Gurobot and its two siblings will not receive any further updates. They continue to be available for now, but will be retired over time.

How is Gurobot different from other chatbots?

Unlike external chatbots, Gurobot is fully integrated with Gurobi services, enabling it to deliver more targeted, context-aware responses—including direct links to relevant documentation. It is continuously evaluated and improved to ensure answer quality, and it protects against the degradation risks that can occur with third-party LLM updates.

What kind of questions can Gurobot answer? Can it write or debug code?

Gurobot can answer API questions, generate code snippets, diagnose issues, and provide modeling suggestions. The embedded LLM is designed to respond to a wide range of technical queries, and its current version has been validated to provide reliable, expert-level guidance.

What happens if Gurobot can’t resolve my issue?

For commercial customers, Gurobot is integrated with the Gurobi support system and can automatically summarize the conversation to submit a support ticket when escalation is needed.

Is Gurobot available to academic users?

Yes. Academic users have full access to Gurobot and are encouraged to use it as their primary support resource or refer to our knowledge base for additional help.

Will Gurobot replace the Experts team?

No. Gurobot enhances Gurobi’s support offering by addressing common issues and escalating when needed.

Can Gurobot tune my model or select the best parameters?

No. Tuning requires extensive experimentation, which is not supported at this point. However, there are plans for this feature to be implemented in the future.

Does Gurobot cite sources or just generate answers?

Gurobot indicates sources whenever possible, increasing transparency and user confidence.

What happens to my chat data?

Your interactions are governed by our privacy policy and are only used to improve the support experience. You are able to delete one or all chats, and in the event you decide to close your account, all of your chats will be deleted.

Is Gurobot built with ChatGPT or other third-party AI?

Gurobot uses Claude Foundation Model by Anthropic on AWS Bedrock for enhanced control and security compared to ChatGPT-based bots.

How will Gurobot improve over time?

Along with delivering expert advice, technical insights, and easier access to Gurobi in the growing GenAI ecosystem, Gurobot can record user feedback that will be used to improve the system.

Can I submit feedback or request new features?

Yes. Feedback is encouraged, and can be provided in real-time with simple “thumbs-up”/”thumbs-down” icons directly in the chat.

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