ow is Gurobot different from existing support channels?

Gurobot provides instant support responses and serves as the default entry point for assistance, allowing users to easily escalate a conversation into a pre-populated support ticket for human assistance when needed. It also unifies access to Gurobi resources, eliminating the need to navigate multiple systems.

Who can use Gurobot? Is it free?

All Gurobi Portal users can access Gurobot. Simply log into your Gurobi User Portal and accept the usage terms. If you don’t have an account, you can create one at no cost. Usage of Gurobot is free of charge.

Is my data safe with Gurobot?

Yes. Gurobot is deployed on the Gurobi Cloud Services platform hosted on AWS. Data exchanged with Gurobot is encrypted on the wire and at rest. For more information, please refer to our privacy policy and terms of service.

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